Refund Policy

Last updated: August 2026

Before your engagement begins

If your engagement has not yet been provisioned — you have paid but not received your access details — you may request a full refund within 14 days of purchase. Email billing@futurebridgeconsulting.com with your receipt number and we will process the refund to your original payment method, normally within 5–10 business days.

After your engagement begins

Advisory packages are provisioned electronically and access is delivered immediately after payment. Once your engagement has been provisioned and accessed, the service is considered commenced and the fee is non-refundable, except where required by applicable law.

Duplicate or erroneous charges

If you believe you were charged twice, charged the wrong amount, or charged without authorization, contact us with the receipt number(s) and we will investigate and correct any error — duplicate and erroneous charges are always refunded in full.

Failed provisioning

If payment succeeds but your engagement is not provisioned within 24 hours, contact us. We will either complete provisioning or issue a full refund, at your option.

How to reach us

All billing inquiries: billing@futurebridgeconsulting.com. Please include the email address used at checkout and your Stripe receipt number. We aim to respond within two business days.